Page 93 - Industrial Plants

Fig. 6 and 7 – Increasing customer’s uptime

Furthermore, by planning inspection visits during customer uptime involves improving customer
predicted low heat load conditions, we can help to operation to increase utilization & efficiency of
optimize the equipment’s profitability and capability customer’s high value assets (figure 6 and 7). In our
(figure 5). consolidated experience this proactive approach
allows the enhancement of total revenue generation
(where capacity constrained) as well as the increase of
Smart Services cost efficiency (whether demand constrained or not).
Customers’ priority is to improve overall operational
performances to drive revenues and reduce costs.
With this in mind, there are opportunities to develop Customers’ priority is to improve overall
and deliver new service solutions to address unmet operational performances to drive
needs within the client operation, thanks to consistent revenues and reduce costs
set of data that can be properly collected, evaluated
and packaged to provide the necessary insight into
customers’ plants. It is of utmost importance to gain insight into our
customers’ unmet needs which, if addressed, would
In case deviations from standard, help them improve their operations and drive business
suspicious trends or path, or “not performance. This means working for identifying
normal” conditions are found, alerts are potential “Knowledge Services” that could address
generated in order to investigate and customer’s unmet requirements (“Smart Services”).
assess the situation, allowing detection Among the Knowledge Service already developed by
of potential issue at an early stage B&W SPIG, we can mention the Vibration Condition
Monitoring System (CMS).
B&W SPIG is committed in maximizing customer The Vibration Condition Monitoring System (CMS)
adopting the group’s consistent global message and focus “Target zero each and every day”
uptime guaranteeing the cooling plant operation as a analyses how equipment is performing via a series of
whole to generate profitable revenue. Increasing sensors. Customer will know early on if something is
(figure 8). We make safety our first priority and share our vision to “finish each and every day
incident- and injury-free”. We consider safety as a value and we have the mission to be the Best-
One Global EHS&S identity in-class Environmental Health Safety & Security (EHS&S) performance and industry leader.
Our commitment to safety continues through the use and monitoring of our traditional safety
measures.
measures.
Since the acquisition of SPIG from Babcock & Wilcox, on measures
July 1, 2016 we started a new journey by adopting the
group’s consistent global message and focus “Target zero
each and every day” (fi gure 8). We make safety our fi rst
priority and share our vision to “fi nish each and every day

incident- and injury-free”. We consider safety as a value and
we have the mission to be the Best-in-class Environmental
Health Safety & Security (EHS&S) performance and industry
leader.
Our commitment to safety continues through the use and
monitoring of our traditional safety measures.
Fig. 8 - Jouney to target zero

INDUSTRIAL PLANTS - May 2017
91

Felice Meliti is Executive Vice President and Chief Service Officer of SPIG S.p.A. He has
over 15 years of experience in commercial and contract management and vast expertise
in service businesses. Before joining SPIG, he worked as the Service Head of Business
Development, Sales & Project Management for EMEA & Latin America within Vestas Wind
System driving substantially revenue and margin growth new business development,
product expansion and revenue enhancement strategies. Prior to this, Felice held various
leadership roles in General Electric Oil & Gas where he spent 9 years, starting as Project
Manager within Global Services for the Middle East region, moving in the Six Sigma quality
team and, finally, assuming the responsibility of Senior Commercial Leader of Contractual
Service Agreements for the EMEA, India & Americas regions.
Felice holds a master’s degree in Aeronautical Engineering from the University of Pisa, Italy.

Marianna Caputo graduated in Political Sciences at the University of Pavia in 2001 and in 2008 obtained a Marketing
and Sales Management BtoB master diploma at SDA Bocconi, in Milano.
She started her professional career the same year at Marley Cooling Tower Europe S.p.A. as marketing assistant. In
2002 she joined SPIG FOREIGN MARKETS s.r.l./SPIG S.p.A. as marketing coordinator, supporting executives on projects
directed at maximizing the company profits and developing sales strategies and marketing campaigns. In 2004 she
became SPIG Marketing and Communication Manager responsible for Competitive & Market Intelligence, Public
Relation, enhancing the company visibility and positioning, promoting its products and services on the global market.