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not performing as expected and we can service and time fleet management, greater maintenance input, and
maintain the equipment before a problem becomes better access to engineering and technical support for
crucial and causes protracted down time. That way we clients while for B&W SPIG means customer “stickiness”,
will reduce unscheduled maintenance, improve strong Service Agreements value, access to real-time
availability, reduce repair costs, plan repair logistics status data and live link to customer input.
more efficiently, and add value over the long-term.
Service is definitively a flexible and high dynamic
business requiring continuous investment in order to
The Vibration Condition Monitoring develop adding value solutions that meet customer
System (CMS) analyses how equipment needs and anticipate solutions for prospects’ needs. At
is performing via a series of sensors B&W SPIG we strongly believe that investing in Service

means shaping today ours and our customers’ future
and create a key differentiator for positioning our
B&W SPIG has invested tireless efforts in developing company as an undisputed leader in the Cooling
Smart Services, leveraging on digital capabilities, e.g. System’s market in the years to come.
creating apps available on customer’s smart-phones We continue to believe this approach will help us create
and leveraging digital concepts to communication with value and maximize sustainable returns over the long
clients. This win-win proactive approach results in: real- term.

Felice Meliti

Felice Meliti is Executive Vice President and Chief various leadership roles in General Electric Oil & Gas
Service Officer of SPIG S.p.A. He has over 15 years of where he spent 9 years, starting as Project Manager
experience in commercial and contract management within Global Services for the Middle East region,
and vast expertise in service businesses. Before joining moving in the Six Sigma quality team and, finally,
SPIG, he worked as the Service Head of Business assuming the responsibility of Senior Commercial
Development, Sales & Project Management for EMEA & Leader of Contractual Service Agreements for the
Latin America within Vestas Wind System driving EMEA, India & Americas regions.
substantially revenue and margin growth new business Felice holds a master’s degree in Aeronautical
development, product expansion and revenue Engineering from the University of Pisa, Italy.
enhancement strategies. Prior to this, Felice held

Marianna Caputo

Marianna Caputo graduated in Political Sciences at the executives on projects directed at maximizing the
University of Pavia in 2001 and in 2008 obtained a company profits and developing sales strategies and
Marketing and Sales Management BtoB master diploma marketing campaigns. In 2004 she became SPIG
at SDA Bocconi, in Milano. Marketing and Communication Manager responsible for
She started her professional career the same year at Competitive & Market Intelligence, Public Relation,
Marley Cooling Tower Europe S.p.A. as marketing enhancing the company visibility and positioning,
assistant. In 2002 she joined SPIG FOREIGN MARKETS promoting its products and services on the global
s.r.l./SPIG S.p.A. as marketing coordinator, supporting market.

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