Page 72 - Impiantistica Italiana Maggio Giugno 2014

Speciale Ipma Italy

This plan is normally defned and agreed person shall be a local project employee who
with local, regional or national Authorities to knows the local environment and is accepted as
coordinate the objectives of the plan with other speaker by the local communities. Similarly the
existing Social Investment Plans operated by identifed local communities shall be requested
these authorities. to nominate their speakers to interact with
Other objectives of this plan are: the Community Relationship Offcer. The
• make Authorities knowledgeable about the Community Relationship Offcer is a Project
Social Management actions performed by role which report to the Social Management
the Project to have their supportive attitude; Coordinator.
• obtain other possible fnancing resources
from national or international Social c) Grievance Management System
Development Programs. The aim of the Grievance Management is “to
receive and facilitate resolution of the affected
The Project Social Investment Plan is broken communities concerns and complaints
down into specifc Social Projects dedicated about the Project environmental and social
to achieve the identifed specifc Social performance” [6]. A Grievance Procedure
Objectives. shall be put in place in the Project to collect,
analyse, screen and solve grievances which are
Social Communication Plan demonstrating important social effects due to
The scope of the plan is to set-up a program the Project Execution. The Local Communities
of communication sessions with social shall be informed about the scope and operation
stakeholders. The communication fow shall of the Grievance Procedure and relevant
be a “two ways” process, to inform the social communication channels (meetings, grievance
stakeholder about the Social Management boxes, e-mail boxes etc.) shall be accessible
Plan, so to create a positive attitude towards to them. The Community Relationship Offcer
the project execution, and receive feed-back can be the person who analyses, records and
information for the identifcation of the most screens the grievances to detect which are
sensible Social Objectives. relevant in the Social Management Plan.

The key components of the plan are the d) Communication plan with Authorities
following. and Media
The Project normally enters in contact with the
a) Social Communication Strategy Authorities for the application of the Permitting
This a document which clarifes the key Processes provided by the National Laws or
information that is allowed to be given in public Local Regulations.
events and the way this information is given. It is advisable that in addition the Project initiates
Typical subjects are: a proactive communication fow with Authorities
• the Project description and characteristics: on the Social Management Plan objectives
• the industrial scope of the Project; to get their advice and participation. This
• the Social Objectives of the Project; communication plan will be defned depending
• the attention to the environment; from the involved Authority and the type of
• the attention to the local natural and cultural relations that the Project wish to start.
environment;
• the attention to the HSE targets; When Media are interested in a Project, a
• the involvement of Local Authorities and specifc and professional communication plan is
Local Communities. to be defned. The communication with Media
is very critical for the public perception of the
b) Community Monitoring Programme Project scope and objectives. Media normally
(CMP) want to capture the attention of people and get
This program shall plan regular meeting audience giving more focus and amplifying the
sessions with local communities. These negative consequences of events.
events of interaction and liaison with local A simple guideline for the Communication
inhabitants will ensure that the identifed Social Plan with Media includes the following
Objectives are really and positively solving recommendations [7]:
the consequences of project impacts. Open • defne who are the Speakers: repetitive
and clear communications, consultations on speakers shall be more accustomed to
key issues with the communities will create interact with Media and will maintain a
trustful relations. To maintain an effective consistency in communication;
communication it is advised that the Project • to infuence Media is better to offer to
assign a “Community Relationship Offcer”. This send a speaker in public events: this will

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