Page 74 - Impiantistica Novembre-Dicemvre 2015
P. 74
Fig. 2 – SupplyHi web page
Fig. 3 – SupplHi Standard quires Vendors to make high investments that are On one side, only large buyers can afford
Groups of categories (the difficult to undertake, especially by the large pool proprietary Vendor Feedback systems,
1st out of 3 detailed catego- of SMEs. Moreover, the real capabilities of vendors which – at best – only provide a partial
rization levels) are not always properly classified, also because view. On the other side, suppliers do
there is not a reference that can bridge the many not receive a proper feedback on their
different “Buyer-specific” categorizations. So it may performance
happen that the “right” vendor is invited, but at the
“wrong” table. performance. A proper vendor feedback would
Managing this information individually can be ex- help suppliers identify their strengths and weaknes-
pensive and this is of high relevance in this busi- ses, and focus their efforts to improve where most
ness environment characterized by a focus on needed.
costs and capital efficiency. Over the last few years, we all have experienced
the power of sharing feedbacks among buyers:
“How good is each supplier” Communities like TripAdvisor, Amazon and Lin-
kedIn use the feedback of other members of the
Vendor Feedback and customer satisfaction sy- community to build their opinions and to make their
stems are typically complex, costly and scarcely own decisions.
used. On one side, only large buyers can afford In an industry like ours, references have always
proprietary Vendor Feedback systems, which – at
best – only provide a partial view. On the other side,
suppliers do not receive a proper feedback on their
72 Impiantistica Italiana - Novembre-Dicembre 2015
